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UX Research Mobile · iOS A/B Testing Concept Project
JobLink — Multi-Profile Job Search App

Redesigning job search for the 43% of people who apply across two or more industries — but have only ever been offered one career identity.

Role
UX Designer (end-to-end)
Scope
Research, UX strategy, UI design
Platform
iOS mobile app
Year
2023
JobLink — multi-profile job search app
60%
Higher task success rate vs competing platforms
98%
Rated intuitive in usability testing — vs 67% for Indeed
3 min
To set up a second profile and apply (vs 8+ min elsewhere)
Overview

JobLink is a mobile concept that rethinks how people manage multiple career identities when searching for jobs. Most platforms assume users have one professional identity — but many professionals today work across different industries or roles.

Designers who also freelance as marketers, engineers transitioning into product roles, career changers — they all struggle to represent themselves with a single profile. 43% of job seekers apply across 2+ industries, yet every major platform treats them as a single-track professional.

I ran the full process end-to-end: user research, competitive analysis, card sorting, information architecture, wireframing, usability testing, A/B testing and high-fidelity iOS UI design.

The problem

Most job platforms are built around the idea that users have one professional identity. These users face a specific set of compounding problems — not just one.

"Users were spending 15+ hours a week just customising applications. Many gave up on roles they were qualified for — it was simply too much work."
User pain points
  • Creating multiple accounts (against platform policies)
  • Rewriting profiles manually for every industry
  • One-size-fits-all CV that stands out nowhere
  • 15+ hours/week lost to application customisation
  • Abandoning qualified roles — too much friction
The consequence
  • Multi-skilled professionals are systematically underrepresented
  • Passive job seekers give up before they even start
  • Platforms lose high-value users due to process friction
  • Qualified candidates miss roles in their secondary industries
  • Application fatigue becomes the norm, not the exception
How might we

Help professionals manage multiple career identities and apply to different roles — without constantly rewriting their profile from scratch?

Research & insights

To understand the challenges job seekers face when applying across different roles, I conducted user surveys and analysed existing job platforms. The goal was to identify key behaviours, pain points and opportunities that could inform the product strategy.

Research findings

User surveys revealed several common behaviours and frustrations — the data confirmed the problem was systemic, not individual.

59%
would like to manage multiple professional profiles. A single profile can't represent their full identity.
70%
are passive job seekers. They already have a job — if the process takes more than a few minutes, they skip it.
98%
search for jobs based on location. Proximity is a deciding factor when browsing opportunities.
Competitive analysis

I analysed the major job platforms to understand their strengths and, more importantly, where they fall short. Each gap became a direct opportunity for JobLink.

Feature Indeed TotalJobs LinkedIn JobLink
Multiple career profiles
Location-based map search ~
Application tracker ~ ~
Quick / one-tap apply ~ ~
Profile switching
Usability rating (tested) 67% 71% 98%
Target users

Two main user types emerged during research. Passive job seekers showed the strongest need for a faster, more flexible experience — and became the primary design target.

Primary

Passive job seeker

Already employed. Open to better opportunities but has no time to spare. If an application takes more than a few minutes, they move on.

  • Works across 2+ industries or roles
  • Maintains multiple resumes manually
  • High abandonment rate mid-application
  • Values speed and efficiency above all
Secondary

Active job seeker

Actively applying to new opportunities. More time available, but still frustrated by the manual overhead of managing multiple applications across industries.

  • Applying across different sectors
  • Needs to track application status
  • Wants to present targeted profiles per role
  • Values organisation and visibility
JobLink — iOS app screens
iOS App

Multi-profile switching, quick-scan job cards and one-tap apply — designed around the mental models users already have, so the learning curve is near zero.

Solution

JobLink introduces a job search experience designed for professionals with multiple career paths. Users create different professional profiles tailored to specific roles or industries — and switch between them instantly when searching or applying.

This means job seekers can apply faster and always present the most relevant version of their professional identity for each opportunity — without duplication, without frustration.

Multiple profiles

Create and manage distinct professional profiles for each industry or role type. Switch between them in one tap — no re-entering information, no workarounds.

Location-based job search

Find jobs near you through a map interface. Filter by distance so users can discover relevant opportunities without sorting through irrelevant listings.

Application tracker

Track every application in one place. Know where each one stands — applied, in review, interview stage — without switching between platforms or spreadsheets.

Quick apply vs standard apply

Two application modes based on usability testing feedback: Quick Apply for speed-first passive seekers, and Standard Apply for those who want to review full details before submitting.

Try the prototype
Design process

Based on the research insights, the process focused on simplifying the experience and reducing the time cost of applying. Each phase fed directly into the next — no skipped steps, no assumptions left untested.

Phase 01
User research & surveys

Conducted surveys with professionals working across multiple industries. Key insight: the biggest pain wasn't finding jobs — it was the time cost of tailoring each application. Users weren't lazy; the tools were broken.

Phase 02
Competitive analysis

Analysed Indeed, TotalJobs and LinkedIn in depth. Three consistent gaps emerged: no multi-profile support, poor application tracking, no distance-based search. Each gap became a direct JobLink differentiator.

Phase 03
Information architecture & user flows

Before designing screens, the structure needed defining. The platform was organised into four clear sections: Home, Applications, Messages, Profile. The main user journey was mapped from job discovery to application — then validated with flowcharts and wireframes before any visual design began.

Phase 04
Wireframing & iteration

Early sketches and low-fidelity wireframes explored layout options and tested different interaction patterns. The focus at this stage was entirely on structure and usability — not visual design.

Phase 05
Usability testing

Two testing rounds — one in-person, one remote. Participants completed tasks: browsing listings, reviewing job details, applying for a position. Users navigated successfully overall, but surfaced one consistent issue: too much information on the job description screen made it hard to scan quickly.

Phase 06
A/B testing

My assumption — detailed descriptions upfront — was wrong. Users wanted quick-scan cards to filter fast. This A/B result changed the entire IA direction and led to the dual-mode apply flow.

Wireframe evolution

Early sketches explored different structural approaches before committing to visual design. The goal was to test navigation logic and screen hierarchy — not aesthetics.

Wireframe — home screen early iteration Wireframe — job search screen Wireframe — job listing Wireframe — profile screen Wireframe — application tracker Wireframe — apply flow
A/B testing

After usability testing surfaced the information overload issue, I ran an A/B test to compare two different approaches to the quick apply screen. The goal: understand which layout better matched user expectations before submitting an application.

Version A — Not selected
A/B Test Version A
Users spent significantly more time navigating between screens. The element order didn't match their mental model — they had to hunt for the information they needed before feeling ready to apply.
Version B — Selected
A/B Test Version B
The card element order matched user expectations. Key job details appeared in the sequence users naturally look for them — which meant less time deciding and faster progression to apply.
🧪
What changed because of this test: The entire information architecture of the job listing was restructured. The application flow was also split into two modes — Quick Apply and Standard Apply — directly based on what users revealed about how they scan and decide.
Design system

Before building the high-fidelity UI, a structured design system was established — ensuring consistency across all screens and making future iteration faster and more predictable.

JobLink design system — colours, typography, components
Impact on behaviour

The redesigned experience significantly changed how users searched and applied for jobs. The improvements weren't marginal — the before/after difference was structural.

Before JobLink
  • 3 resumes in Google Drive, manually managed
  • 20+ minutes per application — customising everything
  • Often abandoned mid-application due to decision fatigue
  • Missed opportunities in secondary industries
After JobLink
  • 2 profiles created once, one-tap apply from there
  • 5 jobs applied in the time it used to take for one
  • Users felt "in control" of their search for the first time
  • Secondary industry applications opened up naturally
Why it worked

The 98% intuitive rating wasn't accidental — it came from borrowing interaction patterns users already understood. Profile switching mirrored how social media apps work. Location search mirrored map navigation. This reduced the learning curve to near zero and removed the hesitation that usually accompanies new tools.

Key learnings
🔍
Design for the exception, not the average: The most valuable opportunity was the underserved edge case — career changers and multi-skilled professionals — not the mainstream single-track job hunter. Designing for the edge case created a better product for everyone.
🧪
A/B testing proved my assumptions wrong: I was convinced detailed upfront descriptions were more useful. Users proved the opposite. The entire information architecture changed as a result. Always test before committing to an IA decision.
✂️
Simplicity is the feature: Profile switching and one-tap apply were loved. Smart matching and suggestion features were ignored entirely. Reducing cognitive load consistently beat adding functionality. The users who said they wanted more features never used them.

Need a smarter product experience?

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